Jewelry FAQ
What is your stone material?
We use high-quality moissanite and Simulated Diamonds, both ethically and sustainably lab-created. These stones sparkle just as brilliantly as diamonds
Will your jewelry turn my finger green?
No, it won’t! We can guarantee this.Our jewelry is made from 925 sterling silver plated with 18K gold, so it won’t discolor your skin, and it's hypoallergenic too.
How should I care for my jewelry?
When you’re not wearing it, store your jewelry in a jewelry box or pouch. A quick polish with a silver cloth will keep it shining. We recommend taking it off when showering, applying lotions, or during workouts to prevent oxidation. And while it's tempting, it's best not to wear it to bed!
Do I get anything extra with my order?
Yes! Along with your jewelry and a gift box, you’ll receive a free surprise jewelry piece and a good luck crystal. Plus, we plant a tree in your name as part of our commitment to the planet.
Can I customize my jewelry?
Yes, we offer custom jewelry, and the design process is completely free! You can share any of your ideas with us, and we’ll bring them to life. Just reach out to us at service@solariijewelry.com, and we’ll make sure your vision becomes reality.
Have more questions?
We’ve highlighted the 5 most common questions here, but if you have more, feel free to check out our full FAQ section for additional details.
Shipping & Returns
Free shipping & Free package gifts
We do our best to process and ship your order as soon as we can! Below you'll find our shipping options and their estimated shipping times.
• Free Shipping - (6-12 Business Days)
• Express Shipping - (5-8 Business Days)
• Rush Shipping - (3-5 Business Days)
Order tracking
Tracking numbers are automatically sent once your order has been shipped. Please check your junk folder if you do not receive one 72 hours after placing your order.
Contact Us
If you have any questions about your order, please reach out to us at service@solariijewelry.com. We typically respond within 24 hours.
Why Choose Us
100% Handcrafted, No Matter the Order Size
We promise that every piece—regardless of price or quantity—is carefully handcrafted by our skilled artisans with the highest level of craftsmanship.
What You See Is Exactly What You Get
We guarantee our videos and images match the real product. No exaggeration, no surprises.
Hassle-Free After-Sales Support
Enjoy 30-day easy returns, 1-year warranty, and full customer support around the clock. Shop with confidence.
Eco-Friendly & Sustainable Materials
Our pieces are made with sustainability in mind. All stones are lab-grown, and our packaging is made from biodegradable materials.
Premium Quality Like Works of Art
We use only the finest materials. Every product is crafted to the highest standard—each one a wearable piece of art.
Free Customization on All Orders
We offer free customization with every product. You can request any adjustment without extra labor fees—we only charge for material upgrades if needed. No hidden costs, ever.
Our Commitment
Premium quality jewelry with unmatched craftsmanship, service, and value.
PREMIUM GEM QUALITY
Our moissanite features D-color, VVS1 clarity, and precise Hearts & Arrows cutting for exceptional brilliance and fire. For simulated diamonds, while most on the market use 5A stones, we use consistent 7A quality for a brighter, clearer, and noticeably higher-standard finish.
PREMIUM METALS
Made with quality metals that meet high standards, including recycled materials for a more sustainable finish.
ARTISAN HANDCRAFTED
Each piece is carefully handcrafted by skilled artisans, making every design feel truly special.
30-Day Free Returns
Not satisfied? Return any item within 30 days for a full refund — no questions asked, no restocking fees.
Lifetime Warranty
Every Solarii piece comes with a lifetime warranty covering manufacturing defects, stone integrity, and setting security.
- Stone replacement
- Re-plating service
- Prong repair & tightening
- Free cleaning kit
24/7 Customer Support
Reach us anytime via email, live chat, or social media. Our dedicated team typically responds within 2 hours.
How do I start a return?+
What does the warranty cover?+
Premium Gift Box
Every order arrives in our signature velvet-lined jewelry box — gift-ready, no extra charge.
GRA Certificate
Each moissanite stone includes an authentic GRA grading certificate verifying cut, color, and clarity.
Complimentary Extras
Every order includes a polishing cloth, care guide card, and ring sizer — everything you need.








