Custom FAQ
What materials are your rings and stones made of?
Our rings are crafted to your specifications and are available in silver, white gold, platinum, and gold. For the stones, we offer Simulated Diamonds, Moissanite, and Lab-Grown Diamonds.
Is your design service free?
Yes, our design services are completely free of charge.
How long does it take to receive custom products?
Custom products generally take 10 to 15 days to craft and ship. Once shipped, you'll receive a tracking number to monitor its delivery. Thank you for your patience as we create your unique piece!
What is included in your after-sales service?
Our after-sales service lasts for one year. Within this period, we will repair any issues for free. If you are not satisfied, we offer free replacements, except for custom pieces, for which you only need to cover a small shipping fee.
What does your replacement service entail?
We offer a lifetime replacement service. For a small handling fee and shipping cost, you can get a new ring anytime.