FAQ – SolariiJewelry
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FAQ

 

FAQ(Product Details and Care)

How should I care for my 925 sterling silver ring?

To keep your 925 sterling silver ring looking its best, avoid contact with chemicals, water, and humidity. Regularly polish it with a soft cloth to maintain its shine and prevent tarnishing.

Is 925 sterling silver safe for sensitive skin?

Yes, 925 sterling silver is usually safe for sensitive skin because of its high silver content, which minimizes the risk of allergic reactions.

Will my 925 sterling silver ring tarnish?

Sterling silver may react with sulfur in the air, leading to darkening or oxidation. Regular cleaning can help prevent or delay tarnishing. Additionally, we apply an anti-oxidation coating before shipping, which helps maintain the ring’s shine.

Does moissanite fade or change color?

No, moissanite does not fade. In rare cases, it may show slight hints of yellow or green tones, but we carefully select high-quality stones to avoid any noticeable color changes over time.

Is moissanite suitable for everyday wear?

Yes, moissanite is highly durable and suitable for everyday wear. With a hardness of 9.25 on the Mohs scale, it is highly resistant to scratches and can withstand daily wear and tear.

Can moissanite be used for engagement rings?

Absolutely. Moissanite is a popular choice for engagement rings due to its brilliance and durability, especially for those seeking a budget-friendly alternative. Its hardness of 9.25 makes it nearly as durable as a diamond, which has a hardness of 10.

Will moissanite test as a diamond?

Moissanite can be detected as a diamond by standard diamond testers. However, more advanced equipment can easily distinguish between moissanite and diamonds.

Is moissanite hypoallergenic?

Yes, moissanite is typically set in hypoallergenic metals like 925 sterling silver or other non-reactive metals, making it suitable for most people, even those with sensitive skin.

What are the advantages and disadvantages of moissanite compared to diamonds?

For detailed information on the benefits and drawbacks of moissanite compared to diamonds, please refer to the "Moissanite vs. Diamond" page.

What’s the difference between moissanite and cubic zirconia?

Moissanite is much harder and more scratch-resistant, with a hardness of 9.25, compared to cubic zirconia’s hardness of 8.5. Moissanite also has a higher refractive index, which gives it more intense brilliance and fire. Cubic zirconia is softer and more affordable, but it has a more subtle sparkle compared to moissanite.

Will moissanite or cubic zirconia become dull over time?

Moissanite is less prone to collecting dirt and oils, meaning it retains its sparkle longer with minimal cleaning. Cubic zirconia can also stay clear with proper cleaning but may require more frequent cleaning to prevent cloudiness.

Is moissanite heavier than cubic zirconia?

No, cubic zirconia has a higher density, so a cubic zirconia stone will weigh more than a moissanite stone of the same size.

Is moissanite more brilliant than cubic zirconia?

Yes, moissanite has a higher refractive index than cubic zirconia, which makes it more brilliant and reflective, especially under sunlight, where it produces a stunning rainbow-like effect.

Why is moissanite more expensive than cubic zirconia?

Moissanite is more expensive due to its superior hardness, brilliance, and the complexity of its production process. In contrast, cubic zirconia is easier to produce and more affordable, making it a popular choice for budget-conscious shoppers.

Are cubic zirconia rings suitable as gifts?

Cubic zirconia, known for its dazzling sparkle and affordability, makes an excellent gift choice. Its brilliance is perfect for young adults or as trendy fashion jewelry, especially as a travel ring. This combination of beauty and value makes it a thoughtful gift for any occasion.

How do moissanite and cubic zirconia compare in hardness and durability?

Moissanite has a hardness of 9.25 on the Mohs scale, second only to diamonds (which have a hardness of 10). This makes it extremely resistant to scratching and suitable for everyday wear. Cubic zirconia has a hardness of 8.5, similar to sapphire (9 on the Mohs scale). While it’s durable, it requires more care to avoid scratches, especially when exposed to abrasive materials like sandpaper or high-end ceramics. Common metals like keys or coins are typically not hard enough to scratch cubic zirconia.

Which stone looks more like a diamond: moissanite or cubic zirconia?

Moissanite has more brilliance and fire than a diamond, especially in larger stones where it can exhibit a rainbow-like effect. While it’s nearly as hard as a diamond, its sparkle is even more intense. Cubic zirconia, on the other hand, depends heavily on the quality of its cut, but well-cut cubic zirconia stones can also display a noticeable rainbow effect in sunlight. Our pieces are hand-cut to maximize their brilliance.

Are moissanite and cubic zirconia eco-friendly?

Yes, both moissanite and cubic zirconia are lab-created, which eliminates the need for mining. This makes them environmentally friendly choices and helps avoid the ethical concerns associated with "blood diamonds."

How do I clean and maintain moissanite and cubic zirconia jewelry?

Moissanite is relatively low-maintenance and can be cleaned with warm water and mild soap to retain its shine. Cubic zirconia requires more frequent cleaning to maintain its sparkle, as it is more prone to accumulating dirt and oils.

Do moissanite or cubic zirconia exhibit fluorescence?

Cubic zirconia may show yellow or green fluorescence under UV light, while moissanite can occasionally display orange fluorescence.

What cut options are available for moissanite and cubic zirconia?

Both moissanite and cubic zirconia come in a variety of shapes and cuts, such as round, oval, and emerald cuts, offering plenty of design options to suit your personal style.

Do moissanite or cubic zirconia retain resale value?

Cubic zirconia generally has little to no resale value. Moissanite, on the other hand, has a better potential for retaining value due to its durability and brilliance, though it’s not as valuable as a diamond.

Payment, Returns, and Exchanges Questions

How do you secure my payment information?

We understand that the safety of your personal information is extremely important to you. We take security very seriously and do not process any of your payment information ourselves. All payment related matters on Solariijewelry are handled by paypal and Credit card.

What payment method do you accept?

We accept PayPal Express, PayPal Credit, and all major Credit/Debit cards.

Can I cancel, update my order or change my shipping address?

If you did not pay for the order, then you can modify and reorder.

If you finish the payment for your order, we ask you to contact our customer service at service@solariijewelry.com as soon as possible. 

If your order has been shipped, you can return or exchange your items once received. 

We cannot make any changes after the order has been shipped.

How to return the order?

To request a return, or if you otherwise require assistance, please email us at: service@solariijewelry.com. After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Once an inspection is complete, your return will be fully processed.

If I don’t like the product I purchased?

We want you to feel free when shopping at solariijewelry, which is why we offer a 30-day return/exchange policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account.

What is your return policy?

We offer an easy, hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date.