Frequently Asked Questions
Do your custom pieces come with a warranty?
Yes, all of our custom pieces come with a warranty.
If there are any manufacturing defects, we’ll repair or replace it at no cost.
For full details, please refer to our warranty policy or contact our support team.
When will I receive my custom design?
You’ll receive an initial design within 3 days of placing your order. Once the design is approved, production typically takes 5–7 days, and up to 10 days depending on the complexity of your request.
Can you design from a photo or video I found online?
Absolutely. Just show us what she’s been tagging or saving, and we’ll use it as inspiration. We’ll take what she loves and make it better—more custom, better priced, and made just for her.
About Us
100% Handcrafted, No Matter the Order Size
We promise that every piece—regardless of price or quantity—is carefully handcrafted by our skilled artisans with the highest level of craftsmanship.
What You See Is Exactly What You Get
We guarantee our videos and images match the real product. No exaggeration, no surprises.
Hassle-Free After-Sales Support
Enjoy 30-day easy returns, 1-year warranty, and full customer support around the clock. Shop with confidence.
Eco-Friendly & Sustainable Materials
Our pieces are made with sustainability in mind. All stones are lab-grown, and our packaging is made from biodegradable materials.
Premium Quality Like Works of Art
We use only the finest materials. Every product is crafted to the highest standard—each one a wearable piece of art.
Free Customization on All Orders
We offer free customization with every product. You can request any adjustment without extra labor fees—we only charge for material upgrades if needed. No hidden costs, ever.
Only the finest, premium-grade gemstones make it into our collection.
Our Custom Design Process

What do you love?
We’ll ask about your preferences on ring style, stone shape, metal color, and budget.
If you have inspiration images or sketches, feel free to gather and share them with us.
You can also explore our design catalog for inspiration as you begin designing your one-of-a-kind engagement ring.

Create & Refine Your Design
Our expert design team is here to bring your dream engagement ring to life.
Once the details are finalized, we’ll create a 3D rendering so you can visualize the final piece.
We offer free revisions to make sure every detail is just right.

Receive Your Custom Ring
Our master jewelers will craft your ring with decades of experience and meticulous attention to detail.
We’ll keep you updated throughout the process so you’re never out of the loop.
Most rings are completed within 3–10 days after design approval (excluding custom-cut stones).
Your ring will be shipped fully insured with no signature required—we love surprises too!
Let us know if you’d like us to hold the ring for a special moment.
Why Choose Our Custom Design Service
Our Mission
We believe every piece of jewelry should tell a unique story and hold deep meaning.
Our mission is to create jewelry that’s as personal as your story —crafted with care, made to last, and designed to celebrate life’s brightest moments.

